Tivoli Storage Manager (TSM)
IBM SAN Volume Controller (SVC)
IBM TotalStorage Productivity Center (TPC)
Tivoli Provisioning Manager (TPM)
第1题：
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第2题：
Thomson Healthcare公司出版的是（）
第3题：
(b) (i) State the condition that would need to be satisfied for the exercise of Paul’s share options in Memphis
plc to be exempt from income tax and the tax implications if this condition is not satisfied.
(2 marks)
第4题：
A customer has one mainframe and ten open system servers in their current environment. They plan to add the servers to an IBM DS8700 system with four array sites. How many extent pools should be created to provide the best resource utilization of the DS8700（）
第5题：
A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？ （）
第6题：
Are you satisfied with the grades you received in school?
第7题：
Phase I and Phase II DMVPN differ in terms of which of these characteristics？（）
第8题：
DUI（Drug Utilization!index） （ ）
第9题：
A healthcare customer has an IBM System i server and an HP-UX server. They have high performance I/O， image-based， and archival applications. The customer has asked the IBM team for guidance on IBM DS8000 disk technologies. Which DS8000 disk technology would provide the best performance without regard to cost to meet the customer requirement（）
第10题：
A customer has a Power 770 running an SAP ERP workload on AIX 7. It has a single partition with 12 cores and 48GB of memory and the CPU is underutilized at 46% with 1000 users. Memory utilization is at 80%. The number of users will increase to 1700, increasing memory utilization by 37%. Which of the following supports this requirement?（）