Your explanation is too general to understand; you should try to be more().

When it comes to placing an interest hook in your elevator pitch and making it more contagious, you should speak proudly about your story as the listener is experiencing it.()

Questionnaires can be a simple way to get to know your audience's opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

Keep Your Questionnaire Simple and Visually Attractive

Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:

Text: Choose a font style. that is easy to read, and make sure the font size is large enough for your respondents to read.

Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.

White space: Ensure that there is space between questions and sections and don't make margins too small.

Keep Questions Brief and Easy to Understand

Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won't find it difficult to fill in the questionnaire.

Make Sure Questions Are In the Right Order

You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.

Use Open-Ended Questions Properly

Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.

In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.

21. The questionnaire contains following elements except() 

A. test

B. paragraph

C. address

22. In order to keep your questionnaire visually attractive, you should().

A. choose different font styles in a questionnaire

B. write long paragraphs instead of short ones

C. leave enough space between questions and sections

23. You should start your questionnaire with()questions and then move to ones.

A. general, specific

B. specific, general

C. short, long

24. What could be the best title for this passage?

A. Designing an Effective Questionnaire.

B. Questionnaire is the best way to collect data from many people.

C. Questionnaire benefits our life.

25. Which of the following statements is NOT true?

A. Questionnaire design skills can be learned in a short time.

B. Open-ended questions cannot provide more detailed inform. better not use too many open-ended questions in one questionnaire.

C. It's worth taking the time to develop a well-designed and participant-friendly questionnaire.

A.complicated

B.confused

C.completed

Generation gap（代沟） has become a serious problem in our society．l read a (11) about it in the morning newspaper． It is said that some children even want to kill themselves after hav-ing quarrels(争吵) with their (12) ．1 think this is because parents and children don't often (13) each other． Parents now spend more and more time in the office，(14) they don't have much time to stay with their children． As time goes by，they both feel that they don't have the (15) topic to talk about．

T0 (16) this problem，parents should spend more time being with their children，getting to know them and (17) them As for children，you should show your (18) to your parents and let them (19) your thoughts．Parents are the people who love you best． They (20) un-derstand you as long as(只要) you tell them． But the point is that you should try your best to understand them，too．

( )11．

A．message

B．instruction

C．report

D．letter

You should try to ____conversation with the person on your right or left, but you should not try to talk to someone who is a long way from you.

A: get into

B: get out of

C: get off

D: get on with

You should be more patient_____ your children.

A.for

B.of

C.with

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.

21. Whom do angry customers tend to aim their dissatisfaction and complaints at?

A. Staff members.

B. Company managers.

C. Those who accompany them.

22. When a customer shouts rudely at you, you should().

A. arg1e back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

23. The underlined sentence “Use your ears more than your mouth” means().

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

24. When dealing with an angry customer, which is NOT the right attitude?

A. Be concerned.

B. Be patient.

C. Be amused.

25. Which of the following statements is true according to the passage?

A. When the customers complain, you needn't listen carefully.

B. You needn't say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

If it has been over 12 hours since you missed a dose, you should .

A. change the amount of your next dose

B, eat more when taking your next dose

C. have a dose as soon as you remember

D. take the next dose at your regular time

A. can

B. could

C. might

D. should

If you don't answer your friends' letters, it seems to say that ______.

A. your friends is too busy to read a letter

B. your friend hates to receive a letter

C. your friend is not worthy of your letter

D. your friend should not have written you a letter