Questions 102-104 refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
Now Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The_(1)_________delivery time was five business days, so I expected to receive the items no later than February 11.
When this day came and my order had not arrived, I was upset.
I waited another week to__(2)___________any unexpected postal delays, and then, on February 18, I emailed the Northland Customer ServiceDepartment about the problem. They responded
immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to_(3)___________my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore
第(1)题应填________
Which of the following is not an interactive activity?
A.Looking at the picture below and discussing the questions with your partner．
B.Listening to the tape again and retelling the story with the filled chart．
C.Discussing the following questions in group．
D.Asking another group to give you some advice on improving your work．
At which of the following times should the administrator refer to the HCL?()
A. Prior to purchasing hardware
B. Before installation
C. When installing drivers
D. After installation
参考答案：A
第4题：
Questions 110-111 refer to the following passage.
Directions: You will read a text. The text is followed by several questions. Select the best an-swer for each question.
LANDSCAPING FIRM
We are currently seeking an administrative assistant for landscaping companies located in pine ridge. Responsibilities include answering phones, handling correspondence, and setting up meet-ings. Must demonstrate excellent customer service skills and computer skills in word processing and spreadsheet software. Marketing background required. This is a permanent position paying ～13,/hr.
Please submit resumes to ivy.hermann@beslandscope.com or call 555-0045 for further information.
What job is available?
A.Gardener
B.Assistant
C.Department head
D.Accountant
答案：B
解析：
第一句文章指出“We are currently seeking an administrative assistant”。
第5题：
Which of the following types of questions are mostly used for checking literal comprehensionof the test
Which one does not belong to subjective questions in the following English tests?
A．Writing.
B．Oral test.
C．Translation.
D．Cloze.
答案：D
解析：
考查英语测试类型。不属于主观性试题的是完形填空。故选D。
第9题：
Questions 47-49 refer to the following letter.
July 22, 2008
WESLEY MOORE
Customer Service Department
Americana Airlines
West Los Angeles, CA
90025, USA
Dear Mr. Moore,
On July 15, I () AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the
A.take
B.will take
C.have taken
D.took
答案：D
解析：
第10题：
Questions 41-43 refer to the following e-mail.
From: Brad Taylor
To: Arlene Petronos
Subject: Book reviews
Date: Thurs, Nov 22 2007
Dear Ms. Petronos,
Allow me to congratulate you again on becoming part of our online magazine writing team. As you
learned in an earlier communication, you will be writing reviews of recently published non-fiction
books.
By Monday next week, you will receive your() assignment parcel, which will contain copies of the
