When it comes to placing an interest hook in your elevator pitch and making it more contagious, you should speak proudly about your story as the listener is experiencing it.()
第1题：
If it has been over 12 hours since you missed a dose, you should .
A. change the amount of your next dose
B, eat more when taking your next dose
C. have a dose as soon as you remember
D. take the next dose at your regular time
第2题：
When asked about your biggest weakness you actually need speak much about what you’ve done to improve it. And by doing so, you would be regarded as a person with initiative.()
第3题：
In learning a foreign language, one should first pay attention to speaking.It is the ground-work(基础)of reading and writing. You'd better try your best to speak. Don't be afraid of making mistakes. While you are doing this, a good exercise is to write --- keep a diary, write notes or letters and so on. Many mistakes in your speaking will be easily found when you write.Through correcting the mistakes.
If you are slow in speaking,When you not important to the sentence. You can do that some other time.
6.Speaking is the ground-work while you are learning a foreign language.
A.T
B.F
7.The best way to learn through mistakes is to try your best to speak.
A.T
B.F
8.When you write, you will learn how to speak.
A.T
B.F
9.When you read, you should choose interesting books for you.
A.T
B.F
10.When you find some new words in reading, you should guess their meanings first.
A.T
B.F
第4题：
A、I suggest that you should give it up.
B、You can’t adopt it.
C、You mustn’t use it.
第5题：
Which of the following statements about the elevator pitch are true?
A.It must grab the audience’s attention.
B.It is a well-structured concise speech.
C.It starts with some common concerns and ends up with an interesting hook.
D.It should arouse the listener’s further actions that the speaker wants.
第6题：
How do you show your interest in the job when your interview is about to be put an end?
A.Raise questions about the employer or job.
B.Express your thanks to the interviewer(s).
C.Try to establish contact with the interviewer(s).
D.Restate your interest to the interviewer(s).
第7题：
What are you recommended to answer the question tell me about yourself, if you are seeking for your first job?
A.Speak much about how that job appeals to you and caused you to apply for it.
B.Speak much about how your enthusiasm about an area has driven you to want that job.
C.Speak much about how a book you’ve read or a person you’ve known motivated you to get that job.
D.Speak much about how your past experiences made you decide to compete for that job.
第8题：
Now more people are buying lottery tickets. Study the following charts carefully and write an article on the topic of lottery. In your article, you should cover the following points: 1) describe the phenomenon; 2) analyze the phenomenon, and give your comments on it. You should write about 200 words neatly on ANSWER SHEET 2. (20 points)
二、 参考范文
Nowadays, more and more people, especially in big cities, become interested in buying lottery tickets. According to chart 1, averagely 70 percent of those polled in the survey, held in three big cities, claimed to have dreamed of winning the big prize of five-million yuan. 85 percent of those polled in Guangzhou had had such a dream, compared with 65 percent and 60 percent, respectively, in Beijing and Shanghai.
The attraction of buying lottery tickets is obvious. The winner can get the biggest profit for the future with only a small investment. It realizes the beautiful dream of every participant-to be richer and to improve living standards. As is shown in Chart 2, should they win a big lottery, 81.3% of people would buy a new house, 61.9% would buy a car, and 61.7% would save the money for the education of themselves or their kids. And a great proportion of people say they would put the money in the bank or use it for investment or touring. Despite all the attractions brought by the lottery buying, it has also come under criticism. Some regard it as a kind of gambling, which is a potentially addictive behaviour.
In my opinion, buying lottery tickets is not so bad as some people think. Instead, it is good for society by creating new jobs and representing an important source of income for charity and sports causes. Of course, it is not a means of making money for individuals we should encourage, because the result is hardly predictable. Therefore, we should take a positive but cautious attitude towards lottery buying behavior.
第9题：
When your colleague brings about a problem, you should _______ .
A. find a better way to handle the problem
B. blame him for his lack of responsibility
C. tell him to find the cause of the problem
D. ask a more able colleague for help
由第二段if your colleague causes you problems on the job for lack of responsibility or ability, find ways of dealing with his irresponsibility or inability rather than simply blame the person.可知
第10题：
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
参考答案：21-25：ACBCC