You should limit your mobile phone calls to personal affairs.
You should speak quietly into your phone while in a church.
You are supposed to turn off your mobile phone at a funeral.
You are supposed to use your mobile phones as much as possible.
第1题：
29． Which of the following is NOT true?
A． The test is the most important for a student．
B． After class ,you should review what you have learned．
C． You should listen to your teacher and take notes carefully in class．
D． When you plan your time ,you should think of the time for eating ,sleeping and so on
第2题：
If you are admitted to a key university, _________ as a prize?
I’m looking for a cell phone.
A.What you expect your father will offer you
B.Do you expect what your father will offer you
C.What do you expect will your father offer you
D.What do you expect your father will offer you
第3题：
Crime Prevention Initiatives The chances that you will be a victim of violent crime are low. But you can avoid risk in the following ways. AT HOME - You should make sure your house or flat is secure. Always lock the door from the inside at night, but you must keep the key nearby, so that you can use it to get out quickly if there is a fire. - You must never give keys to workmen as they can easily make copies. - If you wake up and hear a burglar, stay quietly in bed. Pretend you are asleep. If you feel more confident, switch on the light and make a lot of noiseeven if you are on your own you should call out loudly to an imaginary companion, so that the burglar thinks you are not alone and runs away. You should have a phone or a mobile in your bedroom to alert the police immediately. - If you come home and think you see signs of a break-in, you shouldn't go in, the burglar may be inside. You should go to a neighbour and call the police. ON THE STREET At night: - Always walk facing the traffic, so that a car cannot pull up behind you. - You mustn't go through parks or woods. - If you think someone is following you, cross the road one or two times. If he or she continues to follow you, go to a pub or other public place. - Always carry your bag close to you, but carry your house keys in your pocket so that you can open the door quickly. If someone attacks you - remember your safety is more important than your property.
1). This passage mainly focuses on ().
2). If you want to guarantee your safety at home, you should ().
3). Based on the passage, if you notice someone following you, it's better for you to ().
4). Why should you have a telephone in the bedroom?
5). From the passage, we can infer that we might be victims if ().
(1).A、how to avoid crimes both at home and in the street
B、 where to stay if you want to be safe
C、 what you should do at home if there is a burglary
D、 how to avoid crime at night in the street
(2).A、always lock the door and put the key in a secret place far away from the door
B、 never leave the keys with workmen since they can easily make copies
C、 keep silent all the time even if you are on your own when a burglar steals into your house
D、 go in immediately when you suspect someone is breaking into your house
(3).A、shout loudly
B、 run quickly
C、 stop, turn around and look at him
D、 go to public places
(4).A、Because we might use it to alert the burglar.
B、 Because it's convenient for us to talk to our friends while lying in bed.
C、 Because it's convenient for us to report to the police in case there is a burglary.
D、 Because we might use it to make a phone call at midnight.
(5).A、we cannot part with the money when being attacked
B、 we always walk facing the traffic
C、 we don't walk in the empty street
D、 we carry too much cash
第4题：
28． Which of the following may the author disagree?
A． Sitting up slowly without using your hands helps burn calories．
B． Eating apples every day is good for people's health．
C． You have to join a gym if you want to lose weight．
D． It’s good to walk around while talking on the mobile phone．
第5题：
You can`t keep these things,such as (),in your carry-on baggage.
A.a passenger
B.big scissors
C.kitchen
D.mobile phone
第6题：
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
参考答案：21-25：ACBCC
第7题：
According to the passage，which of the following statements is TRUE?（ ）
A．You should be the first one to leave your work．
B．You should ask your C0—workers for your duties．
C．You should not be eager to go back home．
D．You are required to arrive l 5 minutes earlier．
第8题：
D
It’s not easy being a teenager (13至19岁青少年) – nor is it easy being the parent of a teenager. You can make your child feel angry, hurt, or misunderstood by what you say without realizing it yourself. It is important to give your child the space he needs to grow while gently letting him know that you’ll still be there for him when he needs you.
Expect a lot from your child, just not everything. Except for health and safety problems, such as drug use or careless driving, consider everything else open to discussion. If your child is unwilling to discuss something, don’t insist he tell you what’s on his mind. The more you insist, the more likely that he’ll clam up. Instead, let him attempt to solve (解决) things by himself. At the same time, remind him that you’re always there for his should he seek advice or help. Show respect for your teenager’s privacy (隐私). Never read his mail or listen in on personal conversations.
Teach your teenager that the family phone is for the whole family. If your child talks on the family’s telephone for too long, tell him he can talk for 15 minutes, but then he must stay off the phone for at least an equal period of time. This not only frees up the line so that other family members can make and receive calls, but teaches your teenager moderation (节制). Or if you are open to the idea, allow your teenager his own phone that he pays for with his own pocket money or a part-time job.
68. The main purpose of the text is to tell parents ______.
A. how to get along with a teenagerB. how to respect a teenager
C. how to understand a teenagerD. how to help a teenager grow up
第9题：
Your mobile device runs the latest version of the Microsoft Windows Mobile operating system.Your mobile device supports the use of Bluetooth and Infrared (IR) for data synchronization. You need to configure data synchronization on your computer to only use Bluetooth.Which three actions should you perform?（）
A.A
B.B
C.C
D.D
E.E
F.F
第10题：
根据内容，回答 下面问题：It’s not easy being a teenager-nor is it easy being the parent of a teenager. You can make your child feel angry, hurt, or misunderstood by what you say without realizing it yourself. It is important to give your child the space he needs to grow while making him realize that you’ll still be there for him when he needs you. Expect a lot from your child, just not everything. Except for health and safety problems, such as drug use or careless driving, consider everything else open to discussion. If your child is unwilling to discuss something, don’t insist he tell you what’s on his mind. The more you insist, the more likely that he’ll clam up. Instead, let him attempt to solve (解决) things by himself. Show respect for your teenager’s privacy (隐私). Never read his mail or listen in on personal conversations. Teach your teenager that the family phone is for the whole family. If your child talks on the family’s telephone for too long, tell him he can talk for 15 minutes, but then he must stay off the phone for at least an equal period of time. This not only frees up the line so that other family members can make and receive calls, but teaches your teenager moderation (节制). Or if you are open to the idea, allow your teenager his own phone that he pays for with his own pocket money or a part-time job.
第12题：The text suggests that in the future we_________________.
A． may have to fight against more new diseases
B． may easily get infected by diseases from dogs
C． should not be allowed to have pets
D． should stop buying pets from Africa