revengeful customers are a threat to the monopoly of enterprises
an ad campaign is a way out for enterprises in financial difficulty
a good slogan has great potential for improving service
staff retraining is essential for better service
第1题：
A vessel has been damaged by fire. The survey shows the cost of repairs will exceed the value of the repaired vessel. This is an example of a(n) ______.
A.constructive total loss
B.salvage loss
C.actual loss
D.preferred loss
第2题：
L2
C6
C7
C8～T1
L3以下部位神经支配的对应关系是
第3题：
The example of the unions in Wisconsin shows that unions
[A]often run against the current political system.
[B]can change people’s political attitudes.
[C]may be a barrier to public-sector reforms.
[D]are dominant in the government.
第4题：
L1
L2
L3
L4
L5
第5题：
L1
L2
L3
L4
L5
第6题：
constructive total loss
salvage loss
actual loss
preferred loss
第7题：
L1
L2
L3
L4
L5
第8题：
设变量均已正确定义，若要通过
scaIIf（”％d％c％d％c”，&；al，&；el，&；a2，&；c2）；
语句为变量al和a2赋数值l0和20，为变量cl和c2赋字符x和Y。以下所示的输入形式中正确的是（ ）。（注：口代表空格字符）
第9题：
L’extension
L’intension
La connotation
La dénotation
第10题：
L～L水平
L～L水平
L～L水平
L～L水平
L～S水平