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问答题Practice 2　　● Your manager is considering fostering team spirit among the staff. He has asked you to write a report concerning this.　　● Write the report for your manager, including the following information:　　● the current state of teamwork among co-wo

题目
问答题
Practice 2　　● Your manager is considering fostering team spirit among the staff. He has asked you to write a report concerning this.　　● Write the report for your manager, including the following information:　　● the current state of teamwork among co-workers,　　● the importance of teamwork for the effective management,　　● the practices that could foster team spirit,　　● write 200-250 words.
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相似问题和答案

第1题：

问答题
Practice 5　　● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there.　　● Write a memo　　● telling him what you have done so far,　　● stating what the trouble is,　　● saying what you are going to do next.　　● Write 40—50 words on the opposite page.

正确答案： 【参考范文】
To: Mr. Bill Gates
From: John Black
Date: 2 March 2009
Subject: Work Progress
I’ve been inspecting the machines which are reported to be in troubles since the day I arrived in Paris. It turns out that something goes wrong with the engines, so I decide to call the machine manufacturers tomorrow and ask their technicians to do something about it.
解析： 暂无解析

第2题：

问答题
Task I(10 marks)　　You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff. Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.You should write about 100 words. You do NOT need to write your own address.

正确答案：
Dear Manager,
I am writing to deliver my complaint about the quality of food and the bad manners of your staff.
I am a member of the Environment Protection Organization. We regularly meet at your restaurant to have meals. However, to my great disappointment, recently the food served in your restaurant was not as delicious and clean as before. What’s more, some of your staff were quite cold and impatient to us.
I hope you would take it into serious consideration and take measures. I earnestly hope to see the improvement so that we could come back to enjoy your meals as used to be.
Sincerely yours,
Li Ming
解析： 暂无解析

第3题：

—You work for a small chain of clothing stores. The Managing Director has asked you to write a short report on last month's performance.

—Look at the charts and table below, on which you have already made some handwritten notes.

—Then, using all your handwritten notes, write the report for your Managing Director

—Write 120-140 words.


正确答案：To: Chris Sutcliffe Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply from 2% to 8% mainly because of dissatisfaction with the new manager on the other hand there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes which are already the best selling goods increased from 60 to 65% of total sales at the expense 'of men's clothing. Children's clothes were unchanged at 20%.
To: Chris Sutcliffe, Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D, compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover, which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change, while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply, from 2% to 8%, mainly because of dissatisfaction with the new manager on the other hand, there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes, which are already the best selling goods, increased from 60 to 65% of total sales, at the expense 'of men's clothing. Children's clothes were unchanged, at 20%.

第4题：

问答题
Practice 4　　● Your manager is keen to improve work efficiency among the staff. He has asked you to introduce to your fellow staff members practices to improve time management.　　● Write the report for your manager, including the following information:　　● the importance of planning work time effectively,　　● practices to improve time management,　　● steps to follow in carrying out the practices.

正确答案： 【参考范文】
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: Time Management
Introduction
I am glad to be tasked with this report on improving the efficiency of our work. I am with you that because of the fact that we do not plan our time well, we are not highly efficient. As a famous saying goes, “Time passes very fast, however, it is fair to everybody, not giving one a second more, and also not giving others one second less. It all depends on how you can make use of it.” As a result, if we can improve our time management skills, we could do our jobs efficiently, punctually, and also easily.
Recommendations
There are many means of helping us plan our working time. The best way to realize this is to get every staff to have their daily, weekly, and even monthly work plan. Therefore, it is necessary for us to look at our yearly performance goals, and break it into a monthly plan, i.e, within this month we will need to finish a certain task. People can by themselves decide on which date they would like to work on this. To manage time also means that we will need to handle interruptions. I would propose to our people that we cope with them, but also we need to remember our priorities, our monthly and yearly objective. If they have difficulty balancing them, I recommend that they let you make decisions for them.
The calendar function of Microsoft Office Inbox can do people a favor to plan their time. They will be suggested to put in calendar their planned job and task so that we can take a look and see whether they are doing it well or not.
解析： 暂无解析

第5题：

问答题
Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith
解析： 暂无解析

第6题：

问答题
Practice 5　　● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas:　　● New company buses　　● Culture comparative Courses　　● Special bonus payments.　　● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively.　　● Write 200-250 words on your Answer Sheet.

正确答案： 【参考范文】
Introduction
The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
Findings
Options under consideration
New company buses
Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
Culture comparative courses
Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
Special bonus payments
As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
Recommendations
To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.
解析： 暂无解析

第7题：

问答题
Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● saying which members of staff should attend,　　● announcing when the courses will start.　　● Write 40-50 words on a separate sheet.

正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
解析： 暂无解析

第8题：

In this section, you are asked to write an essay based on the following chart. In your writing, you should interpret the chart, and give your comments. You should write at least 150 words. Write your essay on the ANSWER SHEET 2.


答案：
解析：
This bar chart shows mobilephone subscriptions in developing countries and developed countries,measured in billions,for the years 2000 to 2008.The mobilephone subscriptions in both developing countries and developed countries enjoyed increase in different speed over time.In this chart,the mobilephone subscription in developed countries maintained a continual and steady increase from 2000 to 2007 and remained constant in 2008.Meanwhile,the mobilephone subscription in developing countries have undergone a slow increase from 2000 to 2004 and then saw a great surge from 2005 to 2007.This trend increased to a peak about 4 billion in 2008.Based on different national situations,the reasons leading to this trend can be summarized into two points.First,the developed countries have a limited number of population,which decides that the demand for mobilephone service is also limited and will soon be saturated.Second,as for the developing countries,it has a large population and also a large demand for mobilephone service.And as the mobilephone becomes more available and more affordable,there is an increasing number of people buying their mobilephones.In my view,this trend that the number of mobilephone subscription continues to grow in developing countries will be constant for a while in the future.And this trend would also benefit most of the mobile users both in the developing countries and developed countries.

第9题：

问答题
Practice 1　　● Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.　　● Write a proposal for the Managing Director:　　● summarizing the strengths and weaknesses of the current website.　　● suggesting new services and information to be provided through the website.　　● explaining the benefits and the improvements would bring.　　● Write 200-250 words.

正确答案： 【参考范文】
To: Mr. Smith, Managing Director
From: John Walker, Head of the Administrative Department
Date: Feb. 28, 2012
Proposal on improving company’s website service This report aims at summarizing the strengths and weaknesses of the current website, and recommending new services and information to be provided through the website.
Strengths
Our current website can streamline business processes to improve efficiencies of operations. According to information provided by current website, we can analyze past customer behavior to anticipate the needs of customers, which allows suppliers and customers controlled access to the date they require.
Over the Web now we are capable of offering products and services to the customers. We can present products more effectively,take orders and invoice on-line, which means improving business profit and offering a faster,more responsive service for customers. Through website we have built our reputation on high quality products and personal service.
Weaknesses
Because we need to offer 24-hour website service, we have to take on more expenses. In order to tackle the potential systems failures we also need to keep up-to-date with technical advances.
Currently many e-commerce customers lack faith in system security. It’s difficult for customers to trust e-commerce when they can’t see the practices behind the promises.
Recommendation
I would like to recommend a portfolio of on-line service,combining online files with data collected about people’s off-line purchase to improve target promotions,thus making our website popular and depart from its once-serious image. With new offerings, the content makeover should attract enough users and keep them there long enough for the company to increase advertising and e-commerce sales to larger revenue.
解析： 暂无解析

第10题：

问答题
Practice 1　 You have read the following advertisement on the Morning Post, an English newspaper.　 Write an application letter to the hotel manager. Your letter should include:　 (1) reasons for your application　 (2) a request for an interview　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

正确答案： 【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling
解析： 暂无解析

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