ABC Corp. has many service requests and tasks that have not

As the name implies, CTI(Computer-Telephone-Integration) is the fusing of telephone operations with those performed by a computer. CTI has actually been around for a good two decades. Until recently, it required users to(36)a good deal of knowledge about telephone interconnect processes as well as networking and database programming to(37)even the most rudimentary tasks. These two skill sets are rarely possessed by the same individual.But today CTI has gone client/server. Microsoft corp. has included its client-side Telephony API(TAPI) with every copy of Windows 95. The company's service-side TAPI is now available for Windows NT. There are many telephony(38)that turn the interconnect portion of a CTI(39)into standard data programming, and low-cost, easy -to- create telephony is born. Better yet, many of these(38)are Visual Basic add-ons. CTI is also subject to all the cost benefits of cheaper, PC-based hardware.The two portions of CTI are(40)

A．acquire

B．capture

C．modify

D．possess

ABC Corp. has many service requests and tasks that have not met customer requirements. Using CRM Application Foundation module, identify the component that helps ABC Corp. designate resources who will own and work on the task.（）

A.Task Manager

B.Resource Manager

C.Escalation Manager

D.Assignment Manager

Jim has many basketballs，but-I have o_______ one．

XYZ Corp. has shipped goods against purchase orders to ABC Corp. ABC Corp. now has topay for the goods received as also account and reconcile the transaction. Which are the 11i OracleApplication modules involved in these activities for ABC Corp? （）(Choose all that apply.)

A.Payables only

B.Purchasing only

C.Order Management, General Ledger, and Cash Management

D.Purchasing, Payables, General Ledger, and Cash Management

A.1

B.2

C.10

D.20

We have so many tasks which need to do in all phases of medicine, public health and industry.()