A user reports that the laser printer is constantly jamming

第1题：

A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）

• A、The printer needs to be sent to the manufacturer for maintenance.
• B、The printer’s firmware needs to be updated.
• C、A printer system reset must be performed.
• D、The maintenance page counter must be reset.

第2题：

A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).

• A、Toner cartridge
• B、Laser scanner
• C、Formatter PCB
• D、Pickup rollers
• E、Fuser

第3题：

第4题：

A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）

• A、Run the calibration feature on the laser printer.
• B、Run a self-test image page from the printer.
• C、Clean the corona wire and return printer.
• D、Print a test page from a computer.

第5题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第6题：

A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）

• A、Toner
• B、Transfer roller
• C、Fuser
• D、Pickup assembly

第7题：

A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）

• A、The corona wire is not supplying the correct voltage.
• B、The fuser is not reaching the correct temperature.
• C、The paper is card stock and is too thick.
• D、The paper has a humidity content that is too low.

第8题：

When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）

• A、The printer needs to be calibrated.
• B、There is a problem with the document being printed.
• C、The print head is clogged.
• D、An incorrect paper type is being used.

第9题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第10题：

A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the paper with thinner paper.
• B、Replace the toner cartridges.
• C、Replace the fuser.
• D、Replace the print heads.