When a user tries to log into the system, the following erro

第1题：

Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）

• A、Check the printers error log， and then inform the primary user what the issue is.
• B、Go directly to the printer and investigate any issues that are found.
• C、Investigate the printers status， then ask the primary user to write down what they think is wrong.
• D、Gather information from the primary user， and then evaluate the printers condition.

第2题：

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

• A、System logs
• B、Security logs
• C、Application logs
• D、Application installation logs

第3题：

第4题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第5题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第6题：

A user selects their proper domain and is unable to log into their Windows computer. The errorstates： System cannot log you on to the domain because the systems computer account in its primary domain is missing or the password on that account is incorrect.  Which of the following is the MOST likely cause for this error？（）

• A、 The computers account was removed from Active Directory.
• B、 The users account was removed from Active Directory.
• C、 The computer was disjoined from the domain.
• D、 The user typed in the wrong password.

第7题：

A user selects their proper domain and is unable to log into their Windows computer.The error states：‘System cannot log you on to the domain because the system’s computer account in its primary domain is missing or the password on that account is incorrect’.Which of the following is the MOST likely cause for this error？（）

• A、The computer’s account was removed from Active Directory.
• B、The user’s account was removed from Active Directory.
• C、The computer was disjoined from the domain.
• D、The user typed in the wrong password.

第8题：

A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）

• A、Optical drive
• B、Power supply
• C、CMOS battery
• D、CD-ROM disk

第9题：

A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）

• A、Task Manager
• B、NTBACKUP
• C、FDISK
• D、Disk Defragmenter

第10题：

A system administrator receives a new server and has booted the system for the first time. The administrator has set up the terminals and users. The user start to log on. Root is logged in on the console. When additional users start to log in, an error is displayed stating that All available login sessions are in use. Which of the following steps should be followed to resolve this problem?（）

• A、Permissions on /etc/security were changed in error; do a chmod 755 on /etc/security directory.
• B、Increase the number of licenses; using smit chaili cense
• C、Change the Maximum number of PROCESSES allowed per user variable; using smit chgsys.
• D、Change User can logi field from false to true: using smit chuser.