Identify three uniqu

正确答案：
(c) In order to assess the quality of patient care provided by the Dental Health Partnership the following performance measures
might be used:
– The percentage of ‘on time’ treatment of those patients who arrived prior to their appointment time would provide an
indication regarding the effectiveness of the scheduling of appointments by the Dental Health Partnership.
– the percentage of patient appointments which were re-arranged at the request of the Dental Health Partnership.
Rearranged appointments represent the provision of a lower level of service provision to clients who may, as a result,
switch to an alternative dental practice.
– the percentage of patients who return for treatment after their first appointment would provide an indication that they
were satisfied with the service they received.
– the percentage of patients who were able to gain an appointment at their preferred date and time is an indication of the
availability of the service to clients.
Note: Candidates were only required to discuss three measures.

参考答案：D

正确答案：
(b) Kohlberg’s levels of moral development
Description of levels
Kohlberg described human moral development in terms of three consecutive levels.
Preconventional moral responses view morality in terms of rewards, punishments and whether or not the act will be
penalised, found out or rewarded.
Conventional moral responses view morality in terms of compliance with the agreed legal and regulatory frameworks relevant
at the time and place in which the decision is taking place.
Postconventional responses go beyond the other two and frame. morality in terms of the effects of the action on oneself and
others, on how it will affect one’s own moral approach and how it will accord with wider systems of ethics and social norms.
Three people in the case
The three people mentioned in the case exhibit different levels of moral development.
Gary Howells is demonstrating the preconventional in that he sees the decision to disclose or not in terms of whether WM
can get away with it. He was inclined to conceal the information because of the potential impact on the company’s share
price on the stock market. His suggestion was underpinned by his belief that the concealment of the incorrect valuation would
not be ‘found out’.
Vanda Monroe demonstrates conventional behaviour, reminding the WM board of its legal and regulatory obligations under
the rules of its stock market listing. In particular, she reminded the board about the importance of the company’s compliance
with corporate governance and ethics codes by the stock market. To fail to disclose would, in Vanda’s view, be a breach of
those stock market expectations. Rather than rewards and punishments, Vanda was more concerned with compliance with
rules and regulations.
Martin Chan is demonstrating postconventional morality by referring to consistency of treatment and the notion of ‘do as you
would be done by’. He said that he wouldn’t want to be deceived if he were an outside investor in the company. His response
was underpinned neither by rewards or punishments, nor by compliance with regulations, but rather than a persuasion that
moral behaviour is about doing what one believes to be right, regardless of any other factors.

参考答案：A, C, D

正确答案：A

参考答案：A, B, C

正确答案：
(b) One approach that the directors of Moffat Ltd could adopt would be to ignore the qualitative benefits that may arise on the
basis that there is too much subjectivity involved in their assessment. The problem that this causes is that the investment will
probably look unattractive since all costs will be included in the evaluation whereas significant benefits and savings will have
been ignored. Hence such an approach is lacking in substance and is not recommended.
An alternative approach would involve attempting to attribute values to each of the identified benefits that are qualitative in
nature. Such an approach will necessitate the use of management estimates in order to derive the cash flows to be
incorporated in a cost benefit analysis. The problems inherent in this approach include gaining consensus among interested
parties regarding the footing of the assumptions from which estimated cash flows have been derived. Furthermore, if the
proposed investment does take place then it may well be impossible to prove that the claimed benefits of the new system
have actually been realised.
Perhaps the preferred approach is to acknowledge the existence of qualitative benefits and attempt to assess them in a
reasonable manner acceptable to all parties including the company’s bank. The financial evaluation would then not only
incorporate ‘hard’ facts relating to costs and benefits that are quantitative in nature, but also would include details of
qualitative benefits which management consider exist but have not attempted to assess in financial terms. Such benefits might
include, for example, the average time saved by location managers in analysing information during each operating period.
Alternatively the management of Moffat Ltd could attempt to express qualitative benefits in specific terms linked to a hierarchy
of organisational requirements. For example, qualitative benefits could be categorised as being:
(1) Essential to the business
(2) Very useful attributes
(3) Desirable, but not essential
(4) Possible, if funding is available
(5) Doubtful and difficult to justify.