Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A、Check the printers error log， and then inform the primary user what the issue is.B、Go directly to the printer and inves

第1题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第2题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

• A、Download manufacturer printer drivers
• B、Restart the printer spooler
• C、Check for Microsoft Windows updates
• D、Check Device Manager

第3题：

第4题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第5题：

Which of the following printers would be the BEST choice for printing on multi-part forms?（）

• A、Impact printer
• B、Thermal printer
• C、Inkjet printer
• D、Laser printer

第6题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第7题：

A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）

• A、fuser
• B、ozone filter
• C、transfer corona
• D、primary corona

第8题：

第9题：

After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）

• A、Event Viewer
• B、System Information
• C、Scandisk
• D、Dr. Watson

第10题：

A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）

• A、Task Manager
• B、NTBACKUP
• C、FDISK
• D、Disk Defragmenter