A customer who is reducing their technical staff has requested an Intel server proposal from various vendors. Which of the following is most relevant to this proposal？（）
第1题：
41 In the project environment, the individual ultimately responsible for quality control is:
A. The line workers who must strive "to do things right the first time" to avoid quality problems. B. the company's quality control manager who must work with the project members to ensure the quality control program is effective.
C. The head of the production department who retains ultimate quality control responsibility for all the company's projects.
D. The project manager who has ultimate responsibility for the entire project.
E.the customer who must ensure that he is receiving a quality product from the vendor
第2题：
● The appointment or selection of a project sponsor is often based upon:
A The strategic importance of the project
B Who the customer is
C Whether the organization is project or non-project-driven
D The profitability of the project
E All of the above
第3题：
In the project environment, the individual ultimately responsible for quality control is:
A . The line workers who must strive "to do things right the first time" to avoid quality problems.
B . the company's quality control manager who must work with the project members to ensure the quality control program is effective.
C . The head of the production department who retains ultimate quality control responsibility for all the company's projects.
D . The project manager who has ultimate responsibility for the entire project.
E . the customer who must ensure that he is receiving a quality product from the vendor.
第4题：
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第5题：
An external customer is someone who works within the company. ( )
第6题：
32 The appointment or selection of a project sponsor is often based upon:
A. The strategic importance of the project
B. Who the customer is
C. Whether the organization is project or non-project-driven
D. The profitability of the project
E. All of the above
第7题：
此题为判断题(对，错)。
正确答案：错误
第8题：
Using visual aids during management/customer presentations will:
A hold the interest of the audience
B strengthen the learning process by adding a visual dimension to the auditory dimension
C stay in view longer, thus bringing back listeners who may have strayed
D All of the above.
E A and B only
第9题：
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第10题：
A. the customer
B. IBM customer engineer
C. certified IBM Business Partner
D. IBM Maintenance and Technology Support organization