In IPCCX, skills can be assigned to which of the following configuration objects?（）
第1题：
Common Service Queue
Competency Service Queue
Common Skill Queue
Contact Skill Queue
Contact Service Queue
Competency Skill Queue
第2题：
resources
Skill Groups
competence levels
Resource Groups
第3题：
Create Resource Groups
Create Skills
Assign Resource Groups and Skills to Agents
Create Contact Service Queues
Provision Remote Monitoring
Provision Agent-based Routing
第4题：
Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）
第5题：
In IPCCX, what is a CSQ?（）