contact an IBM Customer Engineer
send a Service Support Representative （SSR）
recommend purchase of a Support Line contract
engage a Field Technical Sales Support （FTSS）
第1题：
The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）
第2题：
An IBM Business Partner suggests an IBM System Storage DS8000 to a customer with a SAN that is now configured with an EMC Symmetrix subsystem disk. The customer wants to determine if new HBAs and software upgrades are needed on the servers if the EMC storage is replaced by the DS8000 What document must be carefully read to help address the customer’s concerns（）
第3题：
An EMC customer is interested in storage virtualization. The IBM storage specialist has anappointment to discuss the SAN Volume Controller. Before making the call, which EMC productshould the storage specialist review?（）
第4题：
A storage specialist is proposing a solution consisting of an IBM System Storage TS3200 TapeLibrary and a SAN Volume Controller， both of which are being added to a customer’s existing SANenvironment for the first time. Which of the following should be completed before the proposal ispresented to the customer？（）
第5题：
A customer is interested in purchasing a new IBM System Storage DS8000 solution to consolidateolder ESS and F20 storage systems. What should be done first, prior to final proposaldevelopment?（）
第6题：
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
第7题：
A customer with an IBM SAN Volume Controller attached to Windows servers calls their BusinessPartner storage specialist asking for configuration assistance. What is the appropriate response？（）
第8题：
A healthcare customer is not satisfied with the utilization of their heterogeneous storage devices. Which of the following solutions should the System x technical representative recommend to better provision their storage on demand?（）
第9题：
A customer has a combination of fifteen Windows file servers with direct attached storage and three Power Systems with AIX database servers SAN attached to a DS4700. They would like to upgrade and plan for 40 TB capacity. The customer needs to move to a more scalable storage system to include all servers.Which of the following would be most appropriate to ask first?（）
第10题：
A customer has purchased three IBM System Storage DS8300 systems and would like to have their SAN and storage administrator trained. The customer is worried about having much of their staff out of the office at the same time attending courses. Which training alternative provides the necessary training with the least impact（）