the right smell made people think a product was better
people preferred the smell of lemon to coconut
certain smells could make people dislike a shop
customers rated the goods on sale as more inviting
第1题：
A.Customer satisfaction analysis and final payment
B.Administrative closeout and archiving records
C.Finial contractor payment and Lessons learned
D.Product verification and administrative closeout
第2题：
Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第3题：
Warranty cost is an example of an _____ .
A . internal failure cost
B . appraisal cost
C . external failure cost
D . customer satisfaction cost
E . All of the above.
第4题：
第5题：
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
第6题：
E-commerce has increased the_________ on customer satisfaction and delivery fulfillment．
A．center
B．focus
C．workforce
D．target
第7题：
●The project manager must maintain an effective communication link with the customer's satisfaction with the progress of the project. The project manager maintains this link through (71).
(71)
A.periodic project reports, periodic visits to the customer, and telephonic exchanges
B.subordinates, project team members, and the project sponsor
C.one-time reports, weekly reports, and monthly reports
D.the telephone, facsimile, and data transmission
第8题：
124 Warranty cost is an example of an _____ .
A. internal failure cost
B. appraisal cost
C. external failure cost
D. customer satisfaction cost
E. All of the above
第9题：
第10题：