maintain the quality of customer service.
expand the customer network worldwide.
inform patients about better quality medicines.
第1题：
Project Quality Management processes include all the activities of the（）that determine quality policies, objectives and responsibilities so that the project will satisfy theneeds for which it was undertaken.
A.Project
B.project management team
C.performingorganization
D.customer
该题的关键词为"determine quality policies，objectives and responsibilities"，其语句结构为"Project Quality Management processes（主语）include（谓语）all the activities of the （宾语）that determine quality policies，objectives and responsibilities（定语从句）"，含义为"项目质量管理过程包括决定质量政策、质量目标以及质量责任的什么的所有活动"，根据项目质量管理知识，只有组织才可以决定项目的质量政策，因而此处选择选项C。
第2题：
●To ensure the project team provides the functionality the customerexpects in a new piece of software, the project manager ask the customer forsign-off on the design criteria. These documents are(75).
(75) A. technical specifications
B. performance specifications
C. product descriptions
D. quality assurance
第3题：
The auditing function that provides feedback about the quality of output is referred to as:
A . quality control.
B . quality planning.
C . quality assurance.
D . quality improvement
E . All of the above.
第4题：
In all projects,needs must be tempered by schedule,cost and resource constraints.Project success depends primarily on （74）
A.the quality of the schedule and cost control analysis
B.customer satisfaction
C.customer compromise in defining its needs
D.exceeding customer requirements through gold-plating
第5题：
ARegardless of it ;
BHelpless to do ;
CNeedless to say
第6题：
The customer comments on the battery are mainly about its _______.
A. quality B. service C. function D. shopping
第7题：
Project Quality Management processes include all the activities of the (75) that determine quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken.
A．performing organization
B．project management team
C．project
D．customer
第8题：
100 The auditing function that provides feedback about the quality of output is referred to as:
A. quality control.
B. quality planning.
C. quality assurance.
D. quality improvement
E. All of the above
第9题：
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第10题：