Make one change at a time and test/confirm the change has resolved the problem.
Verify full system functionality.
Replicate the problem.
Determine if a common element is causing multiple problems.
Identify any changes to the server.
第1题：
One of the first actions to be taken by survivors when they have boarded an inflatable liferaft is to ______.
A.stream the sea anchor
B.take an anti-seasickness pill
C.open the pressure relief valve
D.drink at least one can of water
第2题：
A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）
第3题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.
第4题：
A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST？ （）
第5题：
If an external monitor is attached to a laptop and it does not work， which of the following actions should a technician take FIRST？（）
第6题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
第7题：
When disposing of data， which of the following should be considered FIRST？（）
第8题：
A. Open all the doors in the printer.
B. Clear the print queue.
C. Turn the printer off.
D. Take the printer offline.
第9题：
When installing a wireless network in a large area, which of the following is the FIRST thing thatshould be considered when trying to get the MOST coverage?（）
第10题：
When adding another server to an existing rack mount system, which of the following should the administrator consider FIRST?（）