A customer uses̳

第1题：

The most important customer a technician has is:（）

• A、the customer standing right in front of them.
• B、the customer who owes the company the most money.
• C、the customer calling on the phone.
• D、the customer they have an appointment with in an hour.

第2题：

（）is software about the relation between the customer the customer and the supplier in marketing

• A、Customer Relationship Management (CRM)
• B、Customer service
• C、Sales planning
• D、Distribution channel

第3题：

第4题：

A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

• A、The customer used their IBM Customer Number
• B、The customer has activated their base warranty
• C、The customer purchased Remote Technical Support Servicepac
• D、The customer escalated the issue to the Duty Manager

第5题：

A customer has an x445 and uses the internal LSI adapter to manage two 146GB drives in the chassis.  The customer is noticing performance issues when deploying a database with significant write activity on the internal drives.  Should they consider using a ServeRAID-6M with 256MB of cache instead， and why or why not？（）

• A、Yes， the internal LSI SCSI adapter has no write cache.
• B、Yes， the internal LSI SCSI adapter is unreliable.
• C、No， the downtime to install the card and reformat the drives would be cost prohibitive.
• D、No， there will be no performance benefit， because drive performance is the bottleneck.

第6题：

You work as a database administrator for Supportcenter.cn. One of the user sessions was terminated abnormally in the middle of a transaction. What does Oracle database do to recover it？（）

• A、Uses undo data for roll forward
• B、Uses Flashback Log for recovery
• C、Uses online redo logs to roll back
• D、Uses undo data to roll back the transaction
• E、Uses Recovery Manager （RMAN） to roll back
• F、Uses the System Monitor （SMON） background process to perform instance recovery

第7题：

Which of the following statements is correct regarding a hybridcrypto system？（）

• A、 uses symmetric crypto for keys distribution
• B、 uses symmetric crypto for proof of origin
• C、 uses symmetric crypto for fast encrypted/decryption
• D、 uses asymmetric crypto for message confidentiality
• E、 uses symmetric crypto to transmit the asymmetric keys that is thenused to encrypt a session

第8题：

下面的XML片断中结构完整的是（）。

• A、＜customer name=”＜xml＞.con”＞＜address＞123 MainStreet＞＜/address＞＜/customer＞
• B、＜customer＞＜name＞Joe’s XML Works＜/name＞＜address＞New York＜/costomer＞
• C、＜ customer type=extemal＞＜name＞Partners Unlimited＜/name＞＜/customer＞
• D、＜customer name=”John Doe”＞＜address＞123 Main Street＜/address＞ ＜zip code=”01837”/＞＜/customer＞

第9题：

A customer uses third party storage and would like to connect it to a Virtual IO server on a Power 550.  How can the third party storage device drivers be installed？ （）

• A、 Use SUMA to obtain the drivers.
• B、 Use smitty install on the client partitions.
• C、 Use oem_setup_env environment in the VIO server.
• D、 Use cfgmgr to configure the devices within the client partition.

第10题：

A retail customer installs a BladeCenter into an existing 10/100 Ethernet network. Due to cost considerations， the customer uses Copper Pass-thru Modules. After installing this solution， the customer finds that they have no network connectivity. Which is causing the problem of the following？（）

• A、Copper Pass-thru Modules only support 1000Mb line speeds.
• B、Spanning Tree has been enabled on the Copper Pass-thru Module.
• C、The customer does not have the latest firmware loaded on the Copper Pass-thru Module.
• D、The customer is using LS21 Blades